support@phantomresearch.in 96444 28181

Grievance Redressal Mechanism

If you are facing any problem regarding services, please drop a mail to our Supporting Officerc

phase 1

Phase 1

All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID –support@phantomresearch.in To ensure timely recording and recognition of the grievance, the respective executive shall revert within 7 working days w.r.t redressal of such complaint.

Phase 2

In case the client will not satisfied with the response, the complaint can be escalated to info@phantomresearch.in they will ensure best possible redressal within a time frame of 7 working days.

phase 1
phase 1

Phase 3

If the client still wants to escalate the complaint, he/she can approach through Email- phantom2research@gmail.com .He being the highest authority at our organization can redress the complaint in the best possible manner. He shall revert the client within 15 working days.

Phase 4

  • In case the client is not satisfied with our response they can lodge grievance with SEBI at "https://scores.sebi.gov.in/ or may also write to the office of SEBI.
  • After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
  • For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://smartodr.in/login.
  • Details of Compliance Officer:
    Name: Mr. Irshad Ahmad
    Contact No.: +91-95960-36771
    Email: phantom2research@gmail.com

phase 1

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.


Details of designation Contact Person Name Address where the physical address location Contact No. Email-ID Working hours when complainant can call
Customer Care Mr. Irshad Ahmad 301-302, Rafael Tower, 8/2 Old Plasiya Indore, MP 452010 +91 9644428181  support@phantomresearch.in Mon-Sat
09AM – 05 PM
Head of Customer Care Mr. Irshad Ahmad 301-302, Rafael Tower, 8/2 Old Plasiya Indore, MP 452010 +91 9644428181  info@phantomresearch.in Mon-Sat
09AM – 05 PM
Compliance Officer Mr. Irshad Ahmad 301-302, Rafael Tower, 8/2 Old Plasiya Indore, MP 452010 +91 9644428181  phantom2research@gmail.com Mon-Sat
09AM – 05 PM
CEO – – – – –
Principal Officer Mr. Irshad Ahmad 301-302, Rafael Tower, 8/2 Old Plasiya Indore, MP 452010 +91 9596036771  phantom2research@gmail.com Mon-Sat
09AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: -
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.

Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from Phase 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.